Frequently Asked Questions

At Telemall Communications, we specialise in providing comprehensive audio visual services designed to enhance your brand's presence, communication and engagement. Our services include phone on hold messaging, recorded voice announcements (eg welcome and after hours messages), interactive voice responses (eg department menus), in-store music/radio and PodShots impact video podcasts.

The cost of using Telemall's services can vary based on several factors such as the scope of the project and the unique requirements of your business. To obtain a tailored quote, we recommend contacting our customer service team. We will work closely with you to understand your requirements and provide a competitive quote that aligns with your budget and desired outcome for your business.

Our services...

All productions are recorded in our Adelaide studio with our talented team of voice artists and audio visual engineers.

We hand select your voice artists based on the project requirements and your company's brand guidelines. Productions are generally multi-voice (male and female) for a dynamic listening experience. By diversifying the content, callers remain engaged.

Of course! We have a team of scriptwriters in-house to assist you with your messaging to produce a script that is clear, concise and engaging.

Yes! We work with a range of phone systems and file formats. Our technical team is on hand to assist with the setup.

RVA stands for Recorded Voice Announcement. This is a simple message a customer hears when they call you, such as a greeting, after hours or emergency announcement.

IVR stands for Interactive Voice Response and is the automated selection menu you hear when you call many businesses, designed to direct your call to the appropriate department or agent (eg "for accounts, press 1...").