GROW YOUR CUSTOMER EQUITY
A business's greatest asset is the value of its customers. Using Research & Analytics we design and deliver critical customer experience services – identifying opportunities and providing solutions to grow customer equity. By improving retention, enhancing brand value and strengthening customer relationships – we help drive your long-term business performance; by helping you keep your customers for life.
​​​
9 Customer Equity Value Enhanced
Professional Services

Automated Customer Touchpoint Architecture
Effective automation begins with human understanding. Using communication science, we design and restructure systems that think and respond like humans. Built for cognition and engagement, our architectures enhance user experience through evidence-based natural interactions.
​
Customer Equity Performance & Opportunity Metrics
Assess and enhance customer experience through our 9 Customer Equity Values. We measure what drives loyalty and growth, giving you clear insights to strengthen relationships and maximise long-term customer value.
In-house Audio & Visual
Touchpoint Support Services

Sunnyride free* music
for on-hold & online
The Sunnyride Live Music Project offers *free, brand-aligned music for your website, emails, and on-hold — enhancing customer experiences while supporting Australian musicians. Elevate your brand and create positive moments that connect here.
Why Choose Telemall?
trophy-alt
Industry Leaders
As founders of the on hold industry, we have provided quality services to thousands of businesses for nearly 40 years.
dollar-sign
Competitive Prices
Our services are affordable, with every product customised to suit your company's needs.
microphone
In-House Experience
We have a talented team of scriptwriters, presenters, audio visual engineers, marketers and customer experience analysts.
bolt
Fast Turnaround
With an on-premise studio, we have the ability to deliver same day productions of exceptional quality.
