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Telemall Communications

Welcome

Customer Experience and User Interface touchpoint services for your corporate performance.

Understanding your business and growing your revenue using our 9 Customer Equity Value Analytics.

GROW YOUR CUSTOMER EQUITY

A business's greatest asset is the value of its customers. Using Research & Analytics we design and deliver critical customer experience services  identifying opportunities and providing solutions to grow customer equity. By improving retention, enhancing brand value and strengthening customer relationships  we help drive your long-term business performance; by helping you keep your customers for life.

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9 Customer Equity Value Enhanced

Professional Services

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UI & CX
Research & Analytics

Our communication research, brand analysis and behaviour insights identifies what drives your customers. We present key factors towards the optimal path forward for your business.

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Automated Customer Touchpoint Architecture

Effective automation begins with human understanding. Using communication science, we design and restructure systems that think and respond like humans. Built for cognition and engagement, our architectures enhance user experience through evidence-based natural interactions.

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Customer Contact Management Consultancy

We help you optimise every customer interaction for clarity, consistency, and connection to streamline communication channels and build brand experiences for measurable business impact.

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Customer Equity Performance & Opportunity Metrics

Assess and enhance customer experience through our 9 Customer Equity Values. We measure what drives loyalty and growth, giving you clear insights to strengthen relationships and maximise long-term customer value.

In-house Audio & Visual

Touchpoint Support Services

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Background Music & Radio

What your customers hear shapes how they feel about your brand. Our custom in-store and on-hold music creates seamless, brand-aligned experiences that enhance every customer touchpoint.

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Messages On Hold

Custom, brand-aligned messages delivered in a natural, human voice keeps customers informed, engaged, and connected — transforming moments on-hold into positive brand experiences.

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Recorded  Announcements & Interactive Voice Solutions

Engage customers from the first moment with clear, strategic audio messaging. Our recorded announcements and IVRs inform, guide, and connect—turning wait time into real value.

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Sunnyride free* music
for on-hold & online

The Sunnyride Live Music Project offers *free, brand-aligned music for your website, emails, and on-hold — enhancing customer experiences while supporting Australian musicians. Elevate your brand and create positive moments that connect here.

PodShots Impact Podcasts

PodShots are your personal podcasts that get to the point, for every customer touch point.

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Why Choose Telemall?

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Industry Leaders

As founders of the on hold industry, we have provided quality services to thousands of businesses for nearly 40 years.

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Competitive Prices

Our services are affordable, with every product customised to suit your company's needs.

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In-House Experience

We have a talented team of scriptwriters, presenters, audio visual engineers, marketers and customer experience analysts.

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Fast Turnaround

With an on-premise studio, we have the ability to deliver same day productions of exceptional quality. 

"I have always found the services of Telemall to be provided efficiently, professionally and to the highest quality, and their staff to be friendly, helpful and a pleasure to work with."

Chris

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Contact Us

Let's Work Together

We look forward to collaborating with you!


Reach out to Telemall Communications today to explore how our exceptional audio visual services can elevate your business and improve your customers' experience.

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