Interactive Voice Responses
Direct your callers where they want to go
Interactive Voice Response (IVR) is the recorded message and selection menu you hear when you call many businesses. It allows your caller to respond to directives by the recorded voiceover, either by selecting numbers on the keypad or using voice prompts. You can think of an IVR as your own business tour guide, directing your callers to where they want to go within your business.
Benefits of an IVR
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Positive Customer Experience
A clear and concise IVR allows your callers to easily navigate where they want to go, avoiding frustration.
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Reduce Operational Costs
An IVR minimises the need for human interaction, reducing the time (and money) spent by agents answering calls.
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Reduce Wait Times
IVRs lead customers directly to the department or agent most relevant, reducing their time spent waiting on hold to speak with someone.
The Process
We will work with you to develop your IVR script to better understand and maximise your Call Flow potential. Within this Call Flow Analysis, IVR options are developed or confirmed to ensure your IVRs are directing your Call Flows in the most advantageous manner.
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Service inclusions:​​
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All necessary equipment
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No hidden charges
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No long term contracts​​
Demos
Listen to samples of our IVR productions below.​
Demo 1
Demo 2
Demo 3
Telemall’s Grade of Service Guarantees
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Message updates are implemented as scheduled
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Scripts are styled to your specific requirements
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Professional male and female voice talent
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Regular sound checks by our audio engineers
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Exclusive music tracks including full copyright
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Immediate technical support
Let's Get Started!
Get in touch to discover how Telemall can assist you and your business.